1. The Zeniovia 30-day home trial

We want you to experience Zeniovia in your own home with confidence. You may request a return within 30 calendar days after confirmed delivery. A return must be authorized before it is shipped. Packages sent without authorization may be delayed, refused, or returned to the sender.

2. Eligibility

For a preference-based return, the product may be opened and used only as reasonably necessary to evaluate it during the home-trial period. It must be clean, complete, undamaged, and returned with all included components, accessories, manuals, and original packaging. Proof of purchase from Zeniovia.com is required.

We may decline a return or make a reasonable deduction where permitted by law if the product shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, contamination, or use inconsistent with the instructions.

3. Items that cannot be returned

• gift cards and downloadable or digital items;
• personalized or custom-configured products;
• replacement filters, wicks, cartridges, or other hygiene-sensitive consumables after their sealed packaging has been opened;
• items marked final sale before purchase; and
• products not purchased directly from Zeniovia.com.

Nothing in this section limits rights that cannot be excluded under applicable law.

4. Damaged, defective, or incorrect orders

Inspect the shipment promptly. If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery when reasonably possible. Include your order number and clear photographs of the product, packaging, and shipping label. After validation, we will provide an appropriate remedy, which may include replacement parts, replacement product, return authorization, or refund.

5. Return shipping

For preference-based returns, the customer is responsible for return shipping and for using a trackable service. If Zeniovia confirms that the product was damaged, defective, or shipped incorrectly, Zeniovia will provide return instructions and cover reasonable authorized return shipping.

Approved eligible returns are not charged a separate restocking fee. Original expedited shipping charges are not refundable unless required by law or the return results from our error.

6. Refund timing

We aim to inspect an authorized return within 5 business days after it reaches the designated return location. Approved refunds are issued to the original payment method. Financial institutions may require an additional 3 to 10 business days to post the credit. We do not control bank processing times.

7. Exchanges

Exchange availability depends on inventory. When a direct exchange is unavailable, the most reliable option is to complete an authorized return and place a new order. Price differences apply to replacement models.

8. Order cancellation

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after payment review, warehouse processing, or shipment has begun. If an order has shipped, the return process applies.