1. Where we ship

Zeniovia currently offers shipping to eligible addresses shown at checkout. Free standard shipping applies to qualifying orders delivered within the contiguous United States unless a product page or checkout states otherwise. Availability and cost for Alaska, Hawaii, U.S. territories, remote locations, and international destinations are shown at checkout when supported.

2. Processing time

Most in-stock orders are prepared within 1 to 3 business days after payment authorization. Business days exclude weekends and recognized holidays. Verification, address review, peak demand, preorders, product availability, or unusually large orders may require additional time.

3. Delivery estimates

Standard delivery within the contiguous United States is generally estimated at 5 to 12 business days after dispatch. Any date shown at checkout or in a shipping confirmation is an estimate, not a guaranteed delivery date. Expedited options, when available, are displayed at checkout.

4. Tracking

When tracking is available, we send a shipping confirmation to the email address used at checkout. Tracking may take up to 48 hours to display the first carrier scan after a label is created. Orders containing multiple products may ship separately and receive separate tracking numbers.

5. Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. We cannot guarantee a change after warehouse processing begins. If a shipment is returned because of an incorrect or incomplete customer-provided address, reasonable reshipment costs may apply.

6. Delays outside our control

Weather, carrier capacity, transportation disruption, customs review, security events, holidays, remote destinations, and other circumstances outside our reasonable control can affect delivery. We will provide available information and reasonable assistance, but carrier estimates cannot be guaranteed.

7. Lost, damaged, or delivered-not-received packages

Contact us promptly if tracking shows an unusual delay, the package arrives damaged, or a delivered package cannot be located. For a delivered scan, first check the delivery area, household members, neighbors, building staff, and the carrier. We may request documentation and may open a carrier investigation before providing a resolution.

8. International duties and taxes

Where international delivery is offered, customs duties, import taxes, brokerage charges, or local fees may apply. Unless checkout expressly states that these amounts are prepaid, they are the recipient's responsibility. Customs clearance may extend delivery time.